Refund policy

This Refund Policy describes how we manage refunds.

Returns
We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number, and your order must have not been delivered per carrier tracking info.

Refunds (if applicable)
If your Swopi is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Swopi with photo proof within 48 hours of delivery. In the case that a Swopi does not adhere well to a case or phone, you may be eligible for a replacement Swopi device, not a refund.
If you are having trouble activating your Swopi or scanning to compatible phones and you would like to request a refund or replacement, please contact us at info@swopi.co. Typically, all issues can be resolved with some helpful tips from the team!

Warranty
If your Swopi loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@swopi.co.

Sale items
Only regular priced items may be refunded (if applicable), unfortunately, sale items cannot be refunded.

Exchanges
We do not accept exchanges.

Shipping
We do not accept returns, so no shipping info is required.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@swopi.co